LAST UPDATED:  23 JULY 2019

PRIVACY POLICY

The Privacy Policy set forth below are applicable to any and all Jukin Media owned or operated brands, websites, applications, or other services, including but not limited to, the websites located at www.jukinmedia.com, its operational host Jukin Technologies, Inc., www.thepetcollective.com, and all corresponding domains, subdomains, web pages and websites associated therewith (collectively hereinafter referred to as the "Site" ), and our video streaming service that provides live and time- shifted programming delivered over the Internet via applications on consumer devices, including but not limited to, desktop computers, mobile phones, tables and connected television devices that link to or references this Privacy Policy (collectively, with the Site, the "Services"). . By accessing or using the Services, you agree to the terms of this Privacy Policy and consent to the collection and use of information as discussed in this Privacy Policy. Jukin Media strives to provide the best service possible to its users. When you share information with us about yourself (including without limitation by becoming a member, creating an account, or simply by using the Site or Services), we collect this information and may use it in different ways with the goal of developing, improving, protecting and providing even better services. If you do not agree to the terms of this Privacy Policy, do not access the Services or provide your information to Jukin.


HOW INFORMATION IS COLLECTED

By using the Site you are agreeing to our Terms of Service and Privacy Policy. As part of our Services we collect certain information in order to learn from our visitors and improve our services. Information may be provided directly by you or through your usage of Services and the Site, including third party sites and advertising linked or accessed from our Site. Such information may be gathered in a number of ways and from many sources, including without limitation, from a membership account, sign-in, IP address, service usage and views to specific content, visits to linked third party sites and/or advertising, device-specific information (e.g. operating system, mobile network, related device identifiers, system activity, settings and the like), browser web storage and similar application data caches, cookies and other similar identifiers.


Information We Collect:

“Personal Information” is data that can be used to uniquely identify or contact a single person. Personal information we collect includes your name, mobile phone number, email address, and payment information (such as payment card number, security code, billing Zip code and expiration date). In addition, we may take Personal Information you provide to us and aggregate it with information of other users and customers. To the extent that we can still identify you with this aggregated information, we will treat it as Personal Information.


There are a number of ways in which you may provide us with and consent to our collection of certain information, some of which may include Personal Information. However, if you choose not to provide certain information, certain features of the Services may not be available to you and some features may not function properly.


Information Provided by You:

By way of example, you may provide information, some of which may be Personal Information, in the following circumstances:


Registration. If you choose to sign up for our Services, first and last name, mobile phone number, email address, payment card information and billing Zip code may be necessary to create your account (“Account”).

Accessing the Services. If you have a registered Account and you want to use the Services, mobile phone number or email address may be necessary for us to authenticate your Account to use the Services.


Customer Service Inquiries. First and last name, mobile phone number, and email address may be necessary to provide this service, in addition to information in our system that you may need to verify and any other Personal Information you provide in your email or phone call to us so that our representatives can assist you.

Product Feedback, Surveys, Reviews, Comments, and/or Input. As part of your input, you may be asked to provide your first and last name, address, or other Personal Information, and we may pull location and other information from your account.


Email Message or Inquiry Forms. If you email an inquiry to us or fill out a form to receive additional information, we will use the contact information you provide to respond to your inquiry.


Inquiries via Social Media. If you contact us via social media, including without limitation, Facebook, Instagram and Twitter, we will have access to your social media handle and other information you post, and we may use that information to respond to your inquiry.


Communications, Newsletters and Promotions. You will need to register on the Services if you want to access newsletters or information on special promotions.


Notifications. You may request that information be sent to you. The contact information you provide will be used to send the information to your email address or other contact point. Notifications may also be sent through the Jukin application.


Email a Friend. If you request that information be sent to a friend, you are responsible for obtaining the consent of your friend to our use of the friend’s email address and other contact information for this purpose. We may also send a confirmation email to you.


Engage with Interactive Advertising. You may submit data fields requested by interactive ads that are placed on the Services. We may share this information with our Ad Partners.


Register for a contest, sweepstakes or other promotion. For example, you may provide your first and last name, phone number and home address, and we may be legally obligated to disclose this information if you win.


We may also collect certain information using automated methods, and some of this information, whether alone or combined with other data, may be Personal Information. Examples of automatically collected information include:


  • Information about your device, device capabilities & device operating system
  • Information about your browser
  • Information about how you use the Services
  • Your activities on the Services
  • IP address
  • Advertising identifiers
  • Mobile or Internet Carrier
  • Browser type and browser identifier
  • Referring URL
  • Language selection
  • Device type

Viewed Content. If you stop watching a program on a particular device, the Service may provide the option for you to pick up the program where you left off when you launch the Service on a different device. To be able to do this, we must keep track of the content you have watched, when you watched the content, the point at which you stopped watching the content, make recordings of that content, and connect that information to your Account, along with identifying all devices you use in connection with your Account. The Service may also permits you to pause, rewind or fast-forward content. To be able to do this, we must make recordings of the content you are watching and connect that information with your Account.


Location Information. We use various technologies to detect your general location, such as city or zip code.


INFORMATION JUKIN MEDIA MAY SHARE

In order to provide a premiere level of service, Jukin Media works with various third party vendors, partners, advertisers and other service providers in different industries and types of business. Except as otherwise prohibited by Internet privacy legislation, Jukin Media reserves the right to share information it collects from the Site to its trusted partners. Jukin Media may also share information if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary (i) to enforce the Terms of Service; (ii) to investigate, prevent or take action in connection with potential violations of the Terms of Service or any potentially fraudulent, threatening or illegal activities; (iii) to investigate, prevent or take action in connection with potential technical issues; (iv) to respond to claims that any such information violates the rights of others; (v) to protect the rights, property or personal safety of Jukin Media, Jukin Technologies, its affiliates, parent, subsidiaries, suppliers and their respective directors, officers, employees and agents and/or users of or visitors to the Site, and the public; (vi) to respond to court orders, subpoenas or otherwise exercise Jukin Media’s legal rights and/or defend against legal claims; and (vii) as otherwise required by any applicable law, regulation, or enforceable judicial, administrative or governmental request.


Platforms and Devices

The Services may operate on platforms and devices not controlled by us. Those platforms and devices may use, collect and disclose information, including your Personal Information, subject to their own privacy policies. The platform and the platform licensees may use, collect and disclose data according to the terms of its privacy policy, other than data you provide directly to Jukin through the Services, and data generated by us regarding your behavior within the Services.


Security

We have put in place physical, electronic and managerial procedures intended to protect your data. Please understand, despite these efforts, we cannot guarantee the security of your information given the current state of the Internet. Any transmission of information is at your own risk. We cannot guarantee protection of all electronic information from interception, misappropriation, misuse or alteration. We cannot guarantee that your information will not be disclosed or accessed by accidental circumstances or the unauthorized acts of third parties.


Children

Our Services are not intended for children, and we will not knowingly collect information from children under the age of 13. If we learn that we have collected the Personal Information of a child under 13 without verifiable consent, then we will use reasonable efforts to delete the child’s information from our databases. If you become aware that we have collected Personal Information from a child without parental consent, please email us at privacy@jukinmedia.com or call us (323) 932-0960 promptly.


Information We Receive from Third Parties:

We may receive information about you (including Personal Information) from third parties. For example, if you are on another website and you opt-in to receive information from us, that website will forward to us your email address and other information about you so that we may contact you as requested. You may also choose to participate in a third party application or feature (such as one of our pages on Facebook or Twitter or another social platform or website) through which you allow us to collect (or the third party to share) information about you, including Personal Information.


We may also supplement the information we collect about you through the Services with outside records from third parties in order to enhance our ability to serve you, to tailor our content to you, to advertise to you, to analyze and report on how our Services are being used, and to offer you opportunities to purchase products or services that we believe may be of interest to you. We may combine the information we receive from these third parties with information we collect through the Services and/or offline. In those cases, we will continue to apply this Privacy Policy to any online Personal Information received pursuant to this Privacy Policy, unless we have disclosed otherwise.


Personal Information Use and Sharing:

We collect and use Personal Information so that we may provide you the services you request, send you marketing or promotional communications, authenticate your Account, collect payment, and send you the information and materials you request or otherwise contact you as you request. We will also use your information to provide you information regarding the Services. We may use your Personal Information for surveys, loyalty programs, giveaways, contests, sweepstakes, and other promotional events that we offer to our customers. We may also use your Personal Information to help us to understand, analyze and measure how users use the Services; manage the Services’ operations; deliver contextual and targeting advertising and measure the effectiveness of advertisements; help diagnose problems; recognize repeat visitors; facilitate your access to and use of the Services; for market research; and format content for your device type and browser. We may collect and use Personal Information for market research; to invite you to join focus groups; to participate in surveys; and to participate in studies. We may also disclose Personal Information to third parties for the purposes described in these Terms of Service.


When your Personal Information is collected on the Services, it may be shared with selected third parties who assist us with our business operations, with the provision of the Services, with our marketing or advertising campaigns, or in delivering you the features and functionality that you have requested (“Third Party Processors”). These Third Party Processors include companies that send text messages or emails to authorize you to use the Services, process payment card information, and deliver materials to you via e-mail, for example. Third Party Processors are authorized to use the Personal Information that we provide to them to carry out the service they are providing for us, to manage, maintain, or improve their services, to combat fraud, or as required by law. We require the Third Party Processors by contract to have reasonable measures in place to secure your Personal Information and maintain it so that it can be accessed when needed for future purposes. All such Third Party Processors are contractually bound by us to keep the Personal Information confidential.


We may use your location to provide advertisements, offers and notices that are relevant to your geographic location and conduct analytics to improve the Services. We may also use location information to confirm that you are in the geographic area where we are permitted to provide the Services. Location information may be combined with other data and may be shared with third parties as described in this section 2.


As part of the Services, we will prepare and maintain information collected from the Services that is aggregated or otherwise altered so that it does not directly identify you and cannot reasonably be linked to you. We and our licensees, vendors, service providers, third party processors, and agents use and share such information for business purposes. If we offer a joint promotion, sweepstakes or contest with one or more partners, we may provide your Personal Information to the partners. Any use or sharing of your Personal Information by a partner will be subject to the partner’s privacy policy.


Cookies

We and third parties acting on our behalf use data collection technologies to help us to manage the operations of our Services and track usage behavior. These data collection technologies include cookies. See Jukin's Cookie Policy HERE.


DISCLAIMER OF LIABILITY; USER OBLIGATION TO PROTECT INFORMATION

Jukin Media is not responsible or liable for information it obtains about its users through the Site or which it shares pursuant to the terms of this Privacy Policy and its Terms of Service. Notwithstanding the foregoing, we do regularly review our compliance with our Privacy Policy and aim to protect our Site and our users from unauthorized access to or unauthorized alteration, copying, disclosure or destruction of information we hold. Some of the measures we may take include the periodic review of our information collection, storage and processing practices (including physical security measures) to guard against unauthorized access to systems and restricting access to personal information to those employees, contractors, partners and agents who need to know that information in order to process it for us, and who are subject to contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations. While we reserve the right to take appropriate confidentiality and security measures, you should not have any expectation of privacy when using the Site or the Internet generally. Internet users may best protect their privacy through controlled disclosure of personal information. In order to keep their information private, users need to be careful what they submit, provide, disclose, review and look at online, including in connection with the Site. Should you wish to enhance your privacy, you may wish to explore higher security settings on your computer. You may also decide to set your browser to block cookies; however, please understand that many of our services may not function properly if your cookies are disabled. If you are a parent, you may elect to use parental control settings on your device to prevent, limit or control access to the site.


NOTICE TO NON-UNITED STATES USERS

Jukin Media is a California corporation and the products and services available on the Services are provided by or on behalf of Jukin based in the United States. If you are located outside of the United States, be advised that the Personal Information that you provide will be transferred to and maintained inside and outside the United States, and these jurisdictions’ data protection and privacy laws may not off the same level of protection as those of the country where you reside or are a citizen. If you do not consent to this transfer, do not accept this Privacy Policy or otherwise use the Services. By using our Services and providing us with your information, you are consenting to the transfer and processing of such information in the United States and other countries.


EUROPEAN UNION CITIZENS OR RESIDENTS

Please click HERE for additional privacy policies that may apply to you.


CALIFORNIA RESIDENTS

Pursuant to Section 1798.83–.84 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, what types of Personal Information, if any, the business shares with third parties for direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information in the immediately preceding calendar year. To access this information, please email us at privacy@jukinmedia.com.


CHANGES TO PRIVACY POLICY

By using the Services and/or Site you are agreeing to our Terms of Service and to the terms of our Privacy Policy as set forth herein. We reserve the right to make changes to our Terms of Service and our Privacy Policy at any time. It is your responsibility to periodically review the Terms of Service and Privacy Policy and be aware of our current terms, Jukin Media’s rights and your responsibilities and duties in connection with protecting any information you wish to keep private or confidential. Unless otherwise specified, any changes shall be effective when they are posted, and your continued use of the Site following the posting of changes will mean that you accept and agree to the changes.

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For the Pet Obsessed.